FAQs

How long does it take to get my order?

Please allow up to 14 business days to receive your order. Orders are shipped within 1-3 business days of purchase being processed.

I saw you do custom orders, how do I order this?

Simply send us an enquiry via our contact page, or DM us on Instagram and we can chat about what you are after.

How do I look after my candles to get the most from them?

  1. Trim the wick: Before each use, cut the wick to 1/4 inch to prevent big flames and uneven burning.

  2. Burn evenly: Let the candle burn until the melted wax reaches the edges to avoid tunnelling.

  3. Limit burn time: Don’t burn the candle for more than 2-4 hours at a time.

  4. Avoid drafts: Keep the candle away from wind or fans to ensure an even burn.

  5. Keep it clean: Remove any debris from the wax to avoid uneven burning.

  6. Extinguish properly: Use a snuffer or dip the wick in wax to prevent smoke.

  7. Store safely: Keep candles in a cool, dark place to prevent damage.

  8. Watch the bottom: Stop burning when about 1/2 inch of wax is left.

  9. Be cautious: Never leave a burning candle unattended and keep it away from kids and pets.

My candle is tunnelling…

Grab some aluminium foil and wrap it around the top of your candle to create a dome, this traps in the heat allowing the outside areas of wax to melt and create a smooth surface again.